Talk Mental Privacy Policy

Who we are

Our website address is: https://talkmental.com.

Talk Mental is the trading name of New Zealand registered company JOURNEY TO HEALTH INTERNATIONAL LTD. that is 100% owned by Kirsty Cardy of Auckland, New Zealand.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Our website uses cookies. These are for your convenience so that you do not have to fill in your details again when you login or post comments. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

You can download a file of the personal data we hold about you, including any data you have provided to us at any time by navigating to “My Account” > “Export Data”. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How your personal data may be used.

Talk Mental may use your personal information in the following ways:

To operate and maintain the website;
To create your account, identify you as a user of the website, and customise the website to your account;
To send you promotional information, such as newsletters. Each e-mail newsletter will provide information on how to opt-out of future mailings by unsubscribing;
To send you administrative communications, such as administrative e-mails, confirmation e-mails, technical notices, updates on policies, or security alerts;
To respond to your comments or inquiries;
To provide you with user support;
To track and measure website performance;
To process payment for purchases you make through Talk Mental;
To protect, investigate, and deter against unauthorised or illegal activity;
To review the effectiveness of our marketing programs and analyze other general demographic trends;
To notify you of new information or services that may be of interest to you; or,
To send promotional materials.

Talk Mental will not share, rent, or sell your personally identifiable information with third-parties. We may, however, share your information with third-parties when we are authorised to share such information, such as if our moderation team suspect risk of harm and contact professional help on behalf of the member.

Legal Requirements:

Talk Mental may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation or to respond to requests from law enforcement or other government officials relating to investigations or alleged illegal activity or in connection with our own investigation of suspected or actual illegal activity, in which case we may (and you hereby authorise us to) disclose information without subpoenas or warrants served on us, (ii) protect and defend the rights or property of Talk Mental, (iii) act in urgent circumstances to protect the personal safety of users of the Website or the public, (iv) protect against legal liability including to resolve disputes, investigate problems, or enforce our Customer contracts.

Tracking

Talk Mental uses various marketing tools that help us create a better user experience for people visiting our site. These tools allow us to look at aggregated data such as scrolling patterns, clicks, and allow us to run tests to determine which pages result in the best actions. However, your personally identifiable information is not used by any of these tools. We use the following third-party service providers for tracking:

Google Analytics

Google Analytics Opt-Out. To provide website visitors the ability to prevent their data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js). If you want to opt-out, download and install the add-on for your web browser. The Google Analytics opt-out add-on is designed to be compatible with Chrome, Internet Explorer 11, Safari, Firefox and Opera. In order to function, the opt-out add-on must be able to load and execute properly on your browser. For Internet Explorer, 3rd-party cookies must be enabled. Learn more about the opt-out and how to properly install the browser add-on here.

Remarketing

Talk Mental uses remarketing tracking cookies and conversion pixels from vendors such as Google and Facebook to present special offers to you for our products or services over the Google Content Network and via social networks. This means you may see an ad for one of our products or services as a result of visiting our website. In addition, Talk Mental uses custom audiences based on e-mails and phone numbers of subscribers and customers. This allows us to present special offers for our products and services to you via Facebook and Google. However, your personally identifiable information is not used by any remarketing service other than to present you special offers from us. We use the following third-party service providers for remarketing:

Facebook: Opt-out of Facebook remarketing here

Google: Opt-out of Google remarketing here

Newsletters

Talk Mental uses Mailchimp as its e-mail service provider. Through Mailchimp, we collect contact information, distribute our newsletter, and track actions you take that assist us in measuring the performance of the website and newsletters. Upon subscription, we also track the pages you visit on the website through Mailchimp.

Our newsletters contain tracking pixels. This pixel is embedded in e-mails and allows us to analyse the success of our newsletters. Because of these tracking pixels, we may see if and when you open an e-mail, which links within the e-mail you click, and the pages you visit on our website. This behavior is not passed to third-parties. All data submitted at the time of subscription to our newsletter is stored on Mailchimp’s servers. At any time, you may be removed from our newsletter list by clicking on the unsubscribe button provided in each e-mail.

Purchases

Talk Mental uses Stripe to service payments for our products and services. At no time is your banking information passed to the Website from any of the following third-party providers. We receive only information used for order fulfillment.

Stripe collects personal information such as your name, e-mail address, zip code, and payment information. You may access Stripe’s Privacy Policy here. Upon making a purchase via Stripe, your will receive e-mail confirmations to the e-mail address you provide during your purchase. These e-mails are sent through various services as outlined below.

Contact Information and Website Support

We offer multiple ways to contact Talk Mental, including contact forms and e-mails. If at any time, you attempt to contact us through a contact form, the information you provide will be stored on our servers.

At this time, your personal information is not shared with any other third-party applications. This list may be amended from time to time in Talk Mental’s sole discretion.

Except when required by law, we will not sell, distribute, or reveal your e-mail address(es) or other personal information without your consent; however, we may disclose or transfer personal information collected through Talk Mental to third-parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.

Other types of data

Non-Identifiable Data

When you interact with us through the Website, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. We may store such information or such information may be included in databases owned and maintained by our affiliates, agents, or service providers. The Website may use such information and pool it with other information to track, for example, the total number of visitors to our Website, the number of visitors to each page of our Website, and the domain names of our visitors’ Internet service providers. It is important to note that no Personal Data is available or used in this process.

Aggregated Personal Data

In an ongoing effort to better understand and serve the users of the Sites, Talk Mental my conduct research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and we may share this aggregate data with our affiliates, agents and business partners. This aggregate information does not identify you personally. Talk Mental may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.

Publicly visible information

If you create a user profile on Talk Mental or leave a comment, certain information may be publicly visible. You can choose to hide selected profile fields in your user profile.

Other

How do I contact Talk Mental ?

If you have any further questions or comments regarding the Talk Mental website or this Privacy and Spam Policy, you may contact friends@talkmental.com

Other terms and conditions

Your access to and use of the Website may also be subject to any separate agreements or terms and conditions you have signed or agreed to with Talk Mental. Please refer to those agreements as needed.

Regardless of any other provision in this Privacy Policy, we reserve the right to disclose any personally identifiable or non-personally identifiable information about you to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our Website, or other users; or (d) protect, in an emergency, the health and safety of our customers or the general public. This includes exchanging information with third parties and organizations in connection with credit risk reduction and fraud protection.

Changes to this Privacy Policy

The Website may change from time to time. As a result, at times it may be necessary for us to make changes to this Privacy Policy. At minimum, we will update this Privacy Policy once per year. We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. Your continued use of the Website after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.